Introduction

Gamification & Badges

Your performance is recognized. Beside your name, you will see your earned badges. These represent your reliability and speed.

How to earn them: Respond to opportunities quickly and maintain high-quality delivery. High-ranking talents often get priority assignments.

Note: Badges and ranks are reset monthly to give everyone a fair chance to compete.

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Notification Hub

Stay updated without being overwhelmed. Click on the notification bell icon to view your full history.

Customization: Use the gear icon inside the hub to toggle specific alerts. You can choose to be notified about "Task Ready" events but mute "General Announcements" if you prefer.

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Explore

This banner highlights New Opportunities. Tap the arrow to jump directly to the available opportunities list to accept what suits you.

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Manage Auto Accept

This is a powerful feature to stabilize your workflow. Instead of manually refreshing for work, let the system allocate tasks to you.

Running Tasks Overview

A color-coded snapshot of your current responsibility:

• New Action Required: You have been assigned these tasks but haven't started.
• In-Progress Active: You are currently working on these.
• Overdue Critical: These tasks have passed their deadline. Contact support immediately if this happens.

Financial Summary

A quick overview of your upcoming finances:

• Next Payment: Scheduled transfer date and amount.
• Pending Verification: Work delivered but waiting for project manager approval.
• In Progress: PO issued, waiting for payment date.

My Tasks (Active Work)

This is your primary workspace. It contains every task you have agreed to do.

• Deep Dive: Tapping a task opens the full "Task View." Here you can see source files, reference materials, style guides, and PM instructions.
• Delivery: You can upload deliverables directly here, though using the Web Companion is recommended for complex files.
• Communication: Stuck? Use the 3-dot menu to start a chat with the specific Project Manager or send a support ticket. This links your query to the Task ID automatically.

New Tasks (Direct Assignments)

These are tasks specifically curated for you by a PM. They are waiting for your confirmation.

• Quick Actions: Slide right to accept, slide left to reject.
• Review First: We recommend clicking on the task to preview the files and instructions before accepting. Ensure you can meet the deadline and quality requirements.
• Auto-Move: When accepting a task, it will be moved automatically to the My Tasks tab.

Opportunities (The Job Pool)

This is a competitive marketplace. Tasks here are broadcast to all eligible linguists.

• Speed Matters: These are First Come, First Served.
• Conditional Acceptance: Can't meet the deadline? You can sometimes propose a new delivery time (Conditional Accept), which the PM can review.

Invoices

The system automatically generates invoices for your completed work. Invoices are grouped by Due Date.

Status Tracking: By default, the list shows Unpaid invoices. Use the filter icon to view Paid invoices.

• Unpaid: The invoice is generated and approved, but the payment cycle date has not been reached.
• Paid: The funds have been released to your bank or e-wallet.

Payments & Transfers

This tab tracks the actual movement of money.

• Details: Click on any payment row to view its details, bank/e-cash info, and the list of invoices attached to it.
• Transaction Log: A detailed history of every step: Creation -> Transfer Initiated -> Completed.
• Support: You can also click on the 3-dot menu to send a support ticket regarding a specific payment.

The dashboard provides a 360-degree view of your standing on the platform. Use the filter icon to switch between Weekly, Monthly, Quarterly, Period, Yearly, or Custom views.

1. Quality Evaluation

Your reputation is built here.

• LQA Scores: Ratings from reviewers and Quality Control (QC) regarding your translation accuracy.
• Customer Feedback: Direct feedback from the end-client (Positive, Neutral, Negative).
• PM Rating: How easy are you to work with? PMs rate your communication and commitment.

2. Response Analysis

This tracks your engagement with the platform.

• Response Time: How fast do you react to a notification? Faster response times often lead to more direct assignments.
• Missed Opportunities: See how much work you missed by not responding in time.

3. Utilization & Productivity

Utilization: Are you working at full capacity? This metric helps you understand if you have room to take on more work.

Productivity Breakdown: A detailed chart showing your output (Word Count) broken down by:

• Task Type (Translation vs Revision)
• Target Language
• Subject Matter (Legal, Medical, Marketing, etc.)

Tip: You can use the filter option to view selected task types, languages, and/or subjects only.

Personal Information

Edit Profile: Click on the edit icon in the top bar to update your name, address, phone number, and profile picture.

Change Email: Click on the pen icon beside your email address. You must type your new email twice to confirm.
Security Note: You will receive an OTP (One-Time Password) token on your old email to verify your identity before the change is applied.

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Accounts & Security

• Personal Documents: Upload your CV, Certificates, and official documents (ID and Proof of Address). You can also view and download your signed contract file here.
• Communication Channels: Add links to your professional social media profiles (ProZ, Translator’s Café, LinkedIn, etc.).
• Linked Devices: Manage your connection to the Web Interface (see Section 7).
• Reset Password: Initiates a password reset process. You will receive an OTP in your email to finalize this.

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Payment Methods

Manage how you receive your earnings.

• Banks: Add your bank account details.
  Limit: You cannot have more than 1 active bank account. Adding a new account will automatically deactivate the old one.
• E-cash: Add your digital wallet details (PayPal, Payoneer, etc.).
  Limit: Same as banks, only 1 active E-cash account is allowed.

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Notifications

• Notification Settings: Individually activate or deactivate specific notification types.
• Notification Schedule: You have 3 options to control when you receive alerts:
  • Always receive notifications: (Default) The application sends notifications 24/7.
  • My Work Schedule: Sends notifications only during your default working hours. No disturbances during your off-time or weekends.
  • Custom Schedule: Customize specific days and times yourself (e.g., set notifications to start 1 hour before your shift begins).

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General

• Calendar: Set your default working days and times. Adjust these to fit your routine.
• Vacation: Mark your "Unavailable" days here. This is Very Important to prevent unwanted assignments from the Auto-Accept system while you are away.
• Ranking: View your earned badges and current rank.
• Service Level Agreement (SLA): You already approved this during sign-up. However, if there are any changes to our terms, you will be notified here and must accept them again to continue receiving tasks.

The Web Interface acts as a bridge between your mobile app and your desktop computer. It operates similarly to "WhatsApp Web," ensuring your state is always synced.

Interface Overview