Daily Calls/Chats
—
—
Bookings
—
Conv —%
Bot Containment
—%
% resolved by bot
Avg First Response
—
SLA ≤ 5s
Avg Handling (Esc.)
—
Escalated sessions
Show / No‑Show
—%
No‑Show —%
Cancellations
—%
of bookings
CSAT
—%
post‑chat rating
Daily Interactions
Journey Funnel
Bookings by Clinic
Bookings by Doctor
Lead Time to Appointment (days)
Top Intents
Weekday × Hour Heatmap (Sessions)
| Day/Hour | Hours | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
All Calls/Chats
| Timestamp | Session ID | Patient | Phone | Channel | Language | Clinic | Doctor | Intent | Action | Appt Time | Outcome | Duration | Bot Conf. | Escalated |
|---|